Regulations

  • 1 Initial provisions
  1. The K.Tyrka online store is run by Katarzyna Tyrka; Los pazuros Katarzyna Tyrka entered / entered into the Central Register and Information on Economic Activity conducted by the Minister of Economy, REGON 120553128, NIP 6782866721
  2. These regulations constitute the rules for concluding sales contracts concluded remotely via the Store.
  • 2. Definitions
  1. Consumer – a User who is a natural person who performs a legal action with the Entrepreneur as part of K.Tyrka’s store not directly related to his business or professional activity
  2. Entrepreneur – Katarzyna Tyrka; Los pazuros Katarzyna Tyrka, based: os.2 Pułku Lotniczego 1f / 51, 31- 867 Kraków entered / entered into the Central Register and Information on Economic Activity conducted by the Minister of Economy, REGON 120553128, NIP 6782866721
  3. User – any entity making purchases via the Store.
  4. Shop – online store run by the entrepreneur at the address https://ktyrka.com
  • 3. Contact
  1. Company address: os. 2 Pułku Lotniczego1f/51, 31-867 Kraków 2. E-mail address: kontakt@ktyrka.com
  2. Phone number: 506 281 286
  3. The consumer can communicate with the Entrepreneur through the addresses and data provided in this paragraph.
  • 4. Initial information
  1. The prices listed in the store are given in Polish zlotys and are gross prices (including VAT).
  2. The final price of the order consists of the price for the goods and the delivery cost indicated on the Store’s website.
  • 5. Execution of the sales contract
  1. The User should pay the Entrepreneur for the purchased goods within 14 days or at the time of delivery – depending on the method of payment chosen when placing the order.
  2. The user can use, among others from the following payment methods:
  • transfer
  • payment / credit card
  • on delivery (cash on delivery)
  1. Detailed information on accepted payment methods can be found on the Store’s website.
  2. The goods will be sent by the Entrepreneur on the date indicated in the description of the goods, in the manner chosen by the Consumer when placing the order.
  3. The delivery of goods takes place only in Poland (unless the entrepreneur agrees to be sent abroad).
  • 6. The right to withdraw from the contract
  1. The consumer has the right to withdraw from the contract within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from the date on which the consumer came into possession of the item or in which a third party other than the carrier and indicated by the consumer came into possession of things
  3. In order to exercise the right of withdrawal from the contract, the Consumer must inform the Entrepreneur of his decision to withdraw from the contract by way of an unambiguous statement – using the Entrepreneur’s data provided in these regulations.
  4. The consumer may use the model withdrawal form at the end of these regulations, but it is not mandatory.
  5. To keep the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of the right to withdraw from the contract before the deadline to withdraw from the contract.
  6. Effects of withdrawal from the contract:
  • In case of withdrawal from the contract, the Entrepreneur returns to the Consumer all payments received from the Consumer, including costs of delivering the item (except for: additional costs resulting from the method chosen by the Consumer other than the cheapest method of delivery offered by the Entrepreneur in the store), immediately, and in any case no later than 14 days from the date on which the Entrepreneur was informed about the Consumer’s decision on exercising the right to withdraw from the contract .;
  • The Entrepreneur shall return the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly consented to a different solution; in any case, the Consumer will not incur any fees in connection with this refund;
  • The entrepreneur may withhold the return of payment until receipt of the goods or until proof of his return is provided to him, depending on which event occurs first;
  • The consumer should send back the goods to the address of the Entrepreneur given in these regulations immediately, and in any case not later than 14 days from the day on which he informed the Entrepreneur about withdrawal from the contract. The deadline will be met if the Consumer sends back the goods before the deadline of 14 days;
  • The consumer bears the direct cost of returning the items;
  • The consumer is liable only for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.
  • In the event that due to the nature of things can not be in the normal mode sent back by post information about this, as well as the cost of returning items, will be in the description of things in the store.
  • The right to withdraw from a distance contract is not payable to the Consumer in relation to a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs;
  • 7. Complaints and warranty
  1. The entrepreneur is obliged to deliver things free from defects.
  2. In the case of a defect purchased from the Entrepreneur, the consumer has the right to make a complaint based on the warranty regulated by the provisions of the Civil Code.
  3. Complaints should be reported in writing or by e-mail to the Entrepreneur’s addresses provided in these regulations.
  4. It is recommended that the complaint include a brief description of the defect, date of its occurrence, data of the Consumer submitting the complaint and the Consumer’s demand in connection with the defect of the good.
  5. The entrepreneur will respond to the Consumer’s complaint within 14 days, and if he does not do so within this period, it is considered that the Consumer’s request was considered justified.
  6. Goods sent as part of the complaint procedure should be sent to the address given in § 3 of the Regulations.
  7. If the product has been granted a guarantee, information about it, as well as its content, will be included in the product description in the store.
  • 8. Out-of-court ways to handle complaints and redress
  1. The consumer has the opportunity to use, among others with:
  2. mediation conducted by the Provincial Inspectorates of the Trade Inspection.
  3. assistance for permanent consumer arbitration courts operating at the Provincial Inspectorates of the Trade Inspection
  • 9. Personal data
  1. By making purchases at the Store, the User voluntarily provides his data, which are necessary to complete the order and will be processed by the Entrepreneur for this purpose.
  2. The User has the right to inspect personal data regarding him and to request their correction.
  3. The administrator of personal data is the Entrepreneur.
  • 10. Final provisions
  1. In matters not covered by these regulations, generally applicable provisions of Polish law shall apply, in particular: the Law on consumer rights of 30 May 2014, the Civil Code of 23 April 1964 and the Civil Procedure Code of 17 November 1964 2. The sales contract concluded on the basis of these regulations applies to a specific order and is concluded for the purpose of a one-off order. Each order requires separate acceptance of the regulations.
UDOSTĘPNIJ